Question: What Is Excellent Customer Service?

What are the characteristics of excellent standards of service?

The Ethical Framework identifies minimum standards of service expected of all employees to be:Consider people equally without prejudice or favour.Act professionally with honesty, consistency and impartiality.Take responsibility for situations, showing leadership and courage.More items….

How do you inspire customers?

5 Ways to Inspire Loyalty Through Customer CareListen. It’s easy for companies large and small to rely on assumptions and impulses to tell them what their customers want. … Respond. People want answers to their questions and comments. … Be Human. Our society today has evolved into a more casual communication style. … Remove Barriers. … Keep Your Word.

How do you provide excellent customer service?

Be friendly. The most important rule in providing excellent customer service is to be friendly. … Respond in a timely manner. … Know your product or service. … Listen to your customers. … Say thank you. … Get to know your customers. … Ask for feedback. … Use the feedback you receive.More items…•

What is an example of your excellent customer service skills?

As a skill set, customer service entails several qualities such as active listening, empathy, problem-solving and communication. … For example, you may be in a role that provides services to other, internal teams. In this case, you would want to ensure that you understood and were able to meet their needs.

What makes a quality service?

Service quality generally refers to a customer’s comparison of service expectations as it relates to a company’s performance. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry.

What are the 5 dimensions of service quality?

Service quality can be measured using five dimensions: tangibility, reliability, assurance, responsiveness, and empathy.

How do you handle difficult customers?

10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…•

What does exceptional customer service mean to you give examples?

Interview Answer Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had.

What are 3 important qualities of customer service?

16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…•

What is an excellent service?

Service is the extent to which a service meets the customer’s needs and expectations. Whereas excellent service is when these experiences are surpassed and when customers feel that they have received that little unexpected extra in the shape of extra effort.

How do you handle angry customers?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.