What is an expectation?
the act or the state of expecting: to wait in expectation.
the act or state of looking forward or anticipating.
a prospect of future good or profit: to have great expectations.
the degree of probability that something will occur: There is little expectation that he will come..
What is the definition of customer expectations?
By definition, customer expectations are any set of behaviors or actions that individuals anticipate when interacting with a company.
What are the expectations of a consumer?
Customer satisfaction reflects the expectations and experiences that the customer has with a product or service. Consumer expectations reflect both past and current product evaluation and user experiences.
What are customer needs and expectations?
A want is simply something that we’d like to have for whatever rational or irrational reason. Expectations are the anticipated circumstances of a purchase. … Needs, wants, and expectations are the key motivations that drive the customer, and for that matter, any person.
What do customers expect from good customer service?
Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
What are three customer expectations?
VP and Chief of Customer Service at Duke Energy, talked about the 3 C’s of customer expectations. They were choice, control, and convenience. The gap between customer expectation of digital and physical interactions is closing fast.